Prevailing system of Management as DEMMING understood it late in his life why so few Mangers seem to be able to implement real QUALITY Management as he concieved it.
Management by measurement
focusing on short term metrics
devaluing intangibles
(you can only measure 3% of what matters - WE Demming)
Compliance based Cultures
getting ahead by pleasing the boss
Management by fear
Managing outcomes
Management set targets
people are held accountable for meeting Management targets ( regardless of whether they are possible within the existing system and processes)
Right answers Vs Wrong answers
Technical problem solving is emphasised
Diverging ( systemic) problems are discounted
Uniformity
Diversity is a problem to be solved
Conflict is supressed in favor of superficial agreement
Predictability and controlability
To manage is to control
The 'holy trnity of management' is planning , organising,controlling.
Excessive Competitiveness and distrust
competition between people is essential to achieve desired performance
without competion between people there is no innovation
(we have been sold down the river by competition - W E Demming)
Loss of the whole
Fragmentation
local innovations do not spread
The fifth discipline Peter Senge
I believe that the prevailing system of management is at its core dedicated to mediocrity. It forces people to work harder and harder to compensate for failing to tap the spirit and collective intelligence that charachterises working together at their best
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